Exeo Consulting designs and carries out both training programs, also using advanced tools and methodologies of eLearning, and performance supporting instruments, paper or virtual, such as knowledge management systems, portals, help desk on line.

Training and eLearning
Exeo Consulting places at the Organization’s disposal, through both classroom and e-learning training different types of courses: for the development of all the competencies concerning behaviour, thought and emotionality; of technical and specialistic type, finding fully established lecturers from the academic and scientific world and offering “packages” in formats usable by every type of participant; management courses, accompanied by personalised coaching for the applications in the field; courses for training in the execution of procedures, processes and information systems (ERP, CRM, etc...).

Knowledge Management
Exeo Consulting has figured out various possible approaches in order to acquire and manage the knowledge contents which are necessary for being both efficient and innovative; this has been done throughout a macro process that generally provides: the mapping of the knowledge needed starting from today, of that already possessed, and of that most promising for the future; the screening of the type of knowledge in which one is weak; the setting up of programs to learn, create or buy the critical knowledge; the organization of all those tools which monitor the growth of one’s knowledge, it’s exploitation, organization, diffusion and defence.

Employee Portals
Exeo Consulting offers its experience and its technological partnerships for the creation of systems which integrate all the functionalities aimed at by the Organization: the utility of an Employee Portal finds a limit only in the imagination of who creates it. Some experimented applications had the purpose of: administrating the networks of sellers and technicians on the territory, both for the internal communication and for the access to the eLearning training services; giving “self-service” opportunities; inserting on line information on the single individuals and especially on the available know how; consenting the publicity and access of services and information of potential interest (ex: job posting, formation catalogue, guides to development, etc...); creating virtual communities and teams for the final exchange of experiences.

Performance support Systems
Call centre operators, technicians and all the other operative figures, live in environments characterised more and more by numerous little difficulties and frequent changes, in roles of high impact on the image and quality perceived by the customer. To support their performance means to place at their disposition, whenever needed, tools providing answers, help and information in a logic of continuous learning and updating. Exeo Consulting supports the Organization: in the drawing up of “user friendly” operative manuals, in the creation of systems of Frequently Asked Questions, in the design of “help on line” and “training pills” systems, in the on-line coaching.

For further information on services regarding ”Training and Knowledge Management”, on material for the presentation of the single intervention areas or to receive any of our case history, contact us at info@exeoconsulting.com